Effective Date: 05 April 2025

At Lynk, we aim to maintain transparency and fairness while offering premium listing services. This Refund & Cancellation Policy applies to all users purchasing ad listing packages or featured promotions on our platform.

1. Listing Packages & Featured Ads
• Users are provided with a limited number of free ads. After reaching this limit, users must purchase ad posting packages.
• Users can also choose to feature their ads to boost visibility in search results and category listings.

2. Refund Eligibility
• No refunds will be issued without a valid and reasonable cause.
• Refunds will not be provided for:
- Used ad posting packages (partially or fully used).
- Featured ads that have already been activated.
- User-initiated ad deletions or violations of Lynk’s policies.
• If an ad or promotion has been delivered as described, it is considered non-refundable.

3. Refund Process
• Refunds, when approved, will be processed automatically via the original payment method used by the customer.
• The Lynk Support Team will assess each refund request on a case-by-case basis.
• Refund decisions made by the Lynk Support Team are final and binding.

4. Technical Issues & Platform Errors
• If a listing or feature fails due to a technical issue on Lynk’s platform, users are encouraged to report it within 48 hours.
• After verification, Lynk may issue account credits, replacements, or refunds at our discretion.

5. How to Request a Refund
• Users must contact support through:
- In-App Help Center: Settings > Help & Support
- Email: support@lynk-it.app
• Please include the order ID, reason for the refund, and any supporting screenshots or evidence.
• Requests will be reviewed within 1–2 business days.

6. Policy Changes
Lynk reserves the right to update or modify this policy at any time without prior notice. It is the user’s responsibility to review this policy periodically.